What you can ask for
You can ask us to do any of these things with the personal data we hold about you:
- Access: tell you what we hold and why, who gets it, and how long we keep it (we answer within 7 days).
- Correct: fix data that is wrong or incomplete (within 14 days).
- Delete: erase your data, except what the law makes us keep (within 14 days).
- Object: stop a use of your data, including all marketing (within 14 days; marketing stops straight away).
- Restrict: pause our use while a question is settled.
- Move: give you your data in a portable form such as JSON, or send it to another provider (within 30 days).
- Withdraw consent: take back a tick you gave for messages, analytics, ads or reminders (within 2 working days).
How to ask
Fill in the request form below and send it by WhatsApp to +254 724 592 115 or by email to Mikonocreations@gmail.com. You may also just write to us in your own words. There is no charge.
Proving it is you
To protect your data we confirm it is you. We usually reply to the phone number or email you gave us, or ask for your order reference and one more detail. We will not ask you for a copy of your ID.
What you will see
When you ask by phone number, the page always says: "If we hold data for this number, we have sent it a confirmation." This is true whether or not we hold data, so that nobody can find out who our customers are.
If we say no
If we cannot do what you ask, for example because the law makes us keep a record, we tell you why in writing and that you can complain to the Data Protection Commissioner at https://www.odpc.go.ke.
Make a request
Fill this in and choose how to send it. The message opens in WhatsApp or your email app for you to check and send. Nothing is sent from this page. Do not add an ID number or a photo of an ID.