How delivery works
We deliver anywhere in Kenya, because our makers are all over the country. When you send your order you tell us where it should go: a Nairobi area, another Kenyan town, a courier or bus parcel service you choose, or a place we agree for you to collect it. A person at Mikono replies on WhatsApp to confirm the price, the delivery cost, and how and when it can reach you. Nothing is sent until you agree.
Cost and areas
The delivery cost depends on where the order is going. It is not included in the price of the animals. We confirm it on WhatsApp for each order, and it is stated in the Confirmation before you agree to it. If you want an order sent outside Kenya, ask us and we will say what is possible.
Delivery times
We confirm the delivery time on WhatsApp for each order. Custom Pieces follow the lead time in the quote. Times are estimates. If we will miss a date we will tell you straight away. If delivery is more than 30 days after the date we gave you, you may cancel and be refunded for what has not been delivered.
Collecting an order
We do not have a shop to collect from. If you would like to collect your order yourself, or send someone to collect it, we agree a meeting place and time on WhatsApp. Bring your order reference.
Risk and ownership
The goods are at our risk until they are delivered to you or collected. They are then at your risk. Ownership passes to you when we have received full payment.
Check on delivery
Please look over the parcel when it arrives. If it is damaged or something is missing, tell us on WhatsApp with photos within [INSPECTION PERIOD DAYS] days. You may note damage when you sign for it, but you do not lose your rights if you do not.
If a delivery fails
If nobody can take the delivery at the agreed time, we will try to contact you. We will rearrange once at no charge, and then charge the extra delivery cost: [FAILED DELIVERY RULE]. If we cannot deliver after reasonable attempts, we will keep the goods for [HOLD PERIOD DAYS] days and then cancel and refund the Price less the costs of delivery attempts we already told you about.
Your details on delivery
We give the courier only the name, phone and delivery details needed for your delivery. Please do not put a child's name, school or age in delivery notes.
You can reach us on WhatsApp or by phone on +254 724 592 115, our official business number, or by email at Mikonocreations@gmail.com.