Legal documents

The terms and policies that apply when you shop with Mikono Creations. Each is a draft that is being reviewed by an advocate.

• Terms of SaleHow ordering from Mikono Creations works: you send an order on WhatsApp, we accept it when we confirm it on WhatsApp, and then we make and deliver it.
• Custom Order TermsHow made to order pieces work: the brief, the quote, the deposit, approval, changes, your promises about the pictures you send us, and what we may decline or adapt.
• Wholesale and Trade TermsTerms for retailers, lodges, schools, organisations and companies that buy from Mikono Creations to resell, use or give.
• Website Terms of UseRules for using the Mikono Creations website: what you may do, who owns the content, and how to ask us to remove something.
• Privacy PolicyWhat personal data Mikono Creations collects, why, who sees it, how long we keep it, and how you can see, correct, delete or move it. Marketing, analytics and ads stay off unless you say yes.
• Cookie and Tracking PolicyEvery item this website saves on your device, why, for how long, and how to change your choice.
• Returns, Refunds and Exchanges PolicyWhat you can return, how to do it, and when you get a refund, replacement or exchange. Your legal rights always stay.
• Delivery PolicyWe deliver anywhere in Kenya. This page says how delivery works, who carries the risk, and what happens if a delivery fails or something arrives damaged. The cost and time are agreed on WhatsApp for each order.
• Product Care and Safety NoticeAn honest note about our handmade crocheted animals: how to look after them, what to check, and what we do and do not claim.
• Intellectual Property and Takedown NoticeWho owns the photos, designs and brand on this site, and how to ask us to remove something.
• Accessibility StatementOur commitment to a website that works for everyone, what we have done, what we know is not perfect, and how to tell us.
• Complaints and Disputes ProcedureHow to raise a problem with us, how fast we reply, and what you can do if you are still not happy.
• Your Data: Make a RequestHow to ask to see, correct, delete, move or limit your personal data, or to take back a consent, and the form to use.
• Marketing and Messaging TermsWhat you agree to if you tick a box for news, offers or reminders by WhatsApp or email, and how to stop them at any time.